Frequently Asked Questions
Shipping, Orders & Payments
Where do you ship?
Where do you ship?
KORE Aviation currently ships within the United States. For international shipping, you may order through our Amazon store or through our authorized distributors:
- Aircraft Spruce – ships worldwide
- Harris Aviation – serving customers in Asia
- VIP Pilot – based in Canada
How much is the shipping fee?
How much is the shipping fee?
Orders over $50 ship free. For orders under $50, shipping rates are calculated at checkout based on your location.
How long does shipping take?
How long does shipping take?
Shipping time refers to how long it takes for your order to leave our fulfillment center after it is placed. Delivery time refers to how long it takes for the package to arrive once it has shipped.
The timelines below apply to inventory stored in our fulfillment center and orders shipped within the 48 contiguous United States. Delivery may take longer for orders shipped to non-contiguous states and territories, including Alaska, Hawaii, and Puerto Rico.
Shipping options:
- Priority: Ships within 1 business day
Delivered within 1 business day after shipment - Expedited: Ships within 1 business day
Delivered within 2 business days after shipment - Standard: Ships within 2 business days
Delivered within 3–5 business days after shipment
When will I receive tracking information?
When will I receive tracking information?
Tracking details are provided as soon as your order ships. You can view real-time tracking by logging in to your account through this link.
My order looks stuck in transit. What should I do?
My order looks stuck in transit. What should I do?
If your order appears delayed beyond the estimated delivery window, please allow additional time, especially during weekends or holidays.
If it has been more than 5 business days since shipment, contact us at support@koreheadset.com, and we will follow up with the carrier.
What are the available payment options?
What are the available payment options?
Payment can be made through Amazon Pay, American Express, Apple Pay, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Visa.
Discounts & Offers
Do you offer first-order discount?
Do you offer first-order discount?
Yes. Sign up for our newsletter to receive 10% off your first order.
How do discount codes work?
How do discount codes work?
Discount codes are applied at checkout. Only one discount code may be used per order. Codes cannot be combined or stacked with other promotions.
How can I get a discount?
How can I get a discount?
We occasionally run promotions for special events. Please check our website at koreheadset.com, follow us on social media and subscribe to our newsletter to stay updated.
Returns & Refunds
What is your return policy?
What is your return policy?
We accept returns within 30 days of purchase. If more than 30 days have passed, we are unable to offer a refund or exchange.
What items are eligible for return?
What items are eligible for return?
To qualify for a return, the item must be:
- Unused
- In the same condition as received
- In the original packaging
A receipt or proof of purchase from the original store is required.
How do I return a product?
How do I return a product?
To initiate a return, email help@koreheadset.com for instructions.
Who pays for return shipping?
Who pays for return shipping?
Customers are responsible for return shipping costs. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund.
When will I receive my refund?
When will I receive my refund?
Once we receive and inspect your return, we’ll notify you by email. If it meets the requirements, your refund will be processed and applied to your original payment method within 15 business days.
What if my refund is late or missing?
What if my refund is late or missing?
Banks have different processing times. If you haven’t received your refund after 15 business days, please check with your bank first. If it’s still not resolved, contact us at help@koreheadset.com.
Do you offer exchanges?
Do you offer exchanges?
We replace items only if they are defective or damaged. To request an exchange for the same item, email help@koreheadset.com.
Warranty
What is the warranty period for each headset?
What is the warranty period for each headset?
Manufacturer’s warranty coverage is as follows:
- KA-1: 5 years
- H1: 5 years
- P1: 1 year
Warranty coverage begins on the date of original purchase.
What does the warranty cover?
What does the warranty cover?
The warranty is limited to the original purchaser and covers defects in materials and workmanship for the specified warranty period.
What is not covered?
What is not covered?
Warranty is not valid if our inspection shows that the equipment has been:
- Subjected to negligence, misuse, or accident,
- Tampered with
- Improperly installed, or altered in any way.
How do I file a warranty claim?
How do I file a warranty claim?
To initiate a claim, email support@koreheadset.com with a copy of your dated sales receipt and a detailed description of the problem.
All products must be shipped to our address with freight prepaid.
Partnerships
Do you accept distributors or dealers?
Do you accept distributors or dealers?
Yes. Businesses and flight schools may apply to become authorized distributors of KORE Aviation products. Approved partners receive wholesale pricing with a minimum order quantity requirement.
To inquire, please contact sales@koreheadset.com.
Can businesses sell your products on their Shopify store?
Can businesses sell your products on their Shopify store?
Yes. Businesses interested in carrying our brand can apply through our Shopify Collective Supplier program. Customers place orders through your store, and we handle fulfillment directly. Partners earn a commission on each sale.
For more information, please contact marketing@koreheadset.com.
Do you offer an affiliate program?
Do you offer an affiliate program?
Yes. We offer an affiliate program for certified flight instructors, private pilots, and student pilots. Affiliates earn a commission on every qualifying sale generated through their referral.
To learn more or apply, please contact marketing@koreheadset.com.
Products
Do you have ANR headsets?
Do you have ANR headsets?
We currently only offer PNR headsets.
Are KORE Aviation headsets good for beginners?
Are KORE Aviation headsets good for beginners?
Yes. KORE Aviation headsets are designed with beginners in mind, offering easy adjustability, strong audio clarity, and reliable performance through every stage of flight training.
Do KORE Aviation headsets fit comfortably over glasses?
Do KORE Aviation headsets fit comfortably over glasses?
Yes, our headsets fit comfortably over glasses. The soft gel ear seals included with the KA-1 headset adjust around the arms of your glasses to keep the headset comfortable while maintaining a good seal.
Can a student pilot use the same headset after training?
Can a student pilot use the same headset after training?
Absolutely. KORE Aviation headsets are durable and professional enough to continue serving private pilots after training a smart long-term investment. You can continue using yours as you advance from student to certified pilot.
