Shipping times are calculated from the time that an order is placed to when it is shipped from our fulfillment center. Delivery times are calculated form the time that an order is shipped from our fulfillment center to when it is delivered to the buyer. Tracking information is available as soon as an order is shipped.

The shipping and delivery times in the table below apply to inventory received and stored in a fulfillment center and orders shipped within the 48 contiguous states of the US. Delivery times may be longer for orders shipped to non-contiguous US states and territories, including Alaska, Hawaii, and Puerto Rico.

Shipping speed

• Priority: Shipping within 1 business day, Delivery within 1 business day
• Expedited: Shipping within 1 business day, Delivery within 2 business days
• Standard: Shipping within 2 business days, Delivery within 3-5 business days

Manufacturer’s warranty for the headsets are as follows:

• KA-1: 5 years
• H1: 5 years
• P1: 1 year

Warranty is limited to original purchaser and covers defects in material and workmanship for the specified period from date of original purchase. Warranty is not valid if our inspection shows that the equipment has been subjected to negligence, misuse or accident, or if it has been tampered with, installed, or altered in any way. 

All products must be shipped to our address, freight pre-paid. Email support@koreheadset.com with a copy of your dated sales receipt and a detailed description of the problem to initiate a claim.

Our return policy is 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer a refund or an exchange. To be eligible for a return, the item must be unused and in the same condition that it was received in. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase from original store.

To return your product, please contact us at help@koreheadset.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Once your return is received and inspected, we will send an email to notify that we have received the returned item. If it meets the requirements, then the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 business days.

Please note that banks have different processing time periods. If you haven’t received a refund in 15 business days, please check with the bank as it may still be processing. If you still have not received your refund, please contact us at help@koreheadset.com

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@koreheadset.com.

Yes, approved businesses can become authorized distributor of Kore Aviation products. Please reach out to sales@koreheadset.com to get in touch.