Manufacturer’s warranty for the headsets are as follows:
KA-1: 5 years
P1: 1 year
KB-1: 1 year
Warranty is limited to original purchaser and covers defects in material and workmanship for the specified period from date of original purchase. Warranty is not valid if our inspection shows that the equipment has been subjected to negligence, misuse or accident, or if it has been tampered with, installed, or altered in any way. All products must be shipped to our address, freight pre-paid. Email firstname.lastname@example.org with a copy of your dated sales receipt and a detailed description of the problem to initiate a claim.
To return your product, please contact us at email@example.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Our return policy is 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer a refund or an exchange. To be eligible for a return, the item must be unused and in the same condition that it was received in. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase from original store.
Once your return is received and inspected, we will send an email to notify that we have received the returned item. If it meets the requirements above, then the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 business days.
Please note that banks have different processing time periods. If you haven’t received a refund in 15 business days, please check with the bank as it may still be processing. If you still have not received your refund, please contact us at firstname.lastname@example.org.
There are a few notable differences between KA1 and the P1: -KA1 has flexible mic boom; P1 has a wired mic boom -KA1 is compatible with both stereo and mono systems; P1 only works with mono -KA1 has dual volume control knobs on each ear; P1 has volume control knob over one ear -KA1 has gel ear seals; P1 has foam ear seals -KA1 includes carry bag for headset; P1 does not They both deliver clear, quiet communication and come with durable finishes and sleek design.
Please make sure to use the MONO setting on the y-block cable. The KA-1 supports both Stereo & Mono systems. If the plane’s intercom uses MONO and you’re using KA-1’s STEREO setting, you would only hear on one side of the ear.
The KA-1 and P1 headsets are made for general aviation use with the standard dual plugs. They will not work out of the box on helicopters. There are adapters that can turn a general aviation headset into a helicopter set; however, there could be issues related with the adapter that can degrade the quality of the headset. We do not advise customers to purchase the KA-1 and P1 headsets for helicopter use with an adapter.
The KB-1 headset is designed as a non-talent communication headset in medium to high noise environments modeled after the general aviation headset. It is purely meant for communication transmission and not optimized for recording/commentating/podcasting purposes.