Kore Help Center

Free Standard shipping is available for all purchases and deliveries in the U.S. We only provide shipping within the U.S. at this time. We hope to bring it to international customers very soon!

Our products are normally shipped within 1-2 business days of order purchase. 

Estimates for shipping speeds after the shipped date are below:

• Standard Shipping - 3-5 business days
• Expedited Shipping - 2 business days
• Priority Shipping - Next day

Manufacturer’s warranty for the headsets are as follows:

• KA-1: 5 years
• P1: 1 year
• KB-1: 1 year

All products must be shipped to our address, freight pre-paid. Email support@koreheadset.com with a copy of your dated sales receipt and a detailed description of the problem to initiate a claim.

To return your product, please contact us at support@koreheadset.com. You will be provided a Return Merchandise Authorization (RMA) and a return shipping label sent via email.

Shipping costs are non-refundable. Once the item has been received, refund will be processed within 3-5 business days. Actual delivery of money may vary depending on your banking institution and your method of pay. 

Our return policy is 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer a refund or an exchange. To be eligible for a return, the item must be unused and in the same condition that it was received in. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase from original store.

Please note that banks have different processing time periods. If you haven’t received a refund in 15 business days, please check with the bank as it may still be processing. If you still have not received your refund, please contact us at support@koreheadset.com.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@koreheadset.com.

Headset is manufactured in South Korea. We have service centers in the U.S. to handle repairs and warranty. Company is based in California and New York.

There are a few notable differences between KA1 and the P1: 

• KA1 has flexible mic boom; P1 has a wired mic boom
• KA1 is compatible with both stereo and mono systems; P1 only works with mono systems
• KA1 has gel ear seals; P1 has foam, polyurethane ear seals
• KA1 includes carry bag for headset; P1 does not
• KA1 comes with a 5 year manufacturer's warranty; P1 comes with a 1 year manufacturer's warranty

Please make sure to use the MONO setting on the y-block cable. The KA-1 supports both Stereo & Mono systems. If the plane’s intercom uses MONO and you’re using KA-1’s STEREO setting, you would only hear on one side of the ear.

The KA-1 and P1 headsets are made for general aviation use with the standard dual plugs. They will not work out of the box on helicopters. There are adapters that can turn a general aviation headset into a helicopter set; however, there could be issues related with the adapter that can degrade the quality of the headset. We do not advise customers to purchase the KA-1 and P1 headsets for helicopter use with an adapter.

The KB-1 headset is designed as a non-talent communication headset in medium to high noise environments modeled after the general aviation headset. It is purely meant for communication transmission and not optimized for recording/commentating/podcasting purposes.

Squelch on the intercom will need to be adjusted properly to set the sensitivity bias that opens the gate for microphone transmission to go through.

While remaining silent, turn the squelch towards MAX until intercom goes dead. Then slowly turn it towards LIVE until the intercom goes live. Finally, turn it slightly towards MAX again until the intercom JUST goes silent. This should set the squelch properly. 

Sometimes, once you are in the air, you may have to adjust the squelch slightly more towards MAX as the ambient noise in the cockpit has increased and will probably go over the squelch bias level set by the knob. Every intercom is different and will need to be adjusted as such.

You will need a 3.5mm male-to-male cord to connect your source (phone, MP3 player) to the headset. Below the right ear cup, locate the AUX port to plug into the headset.

Please note that the headset will only be able to receive audio through the 3.5mm AUX port. You will not be able to use the headset's microphone boom to take a phone call.